Terms and Conditions
Last updated: September 2026
These terms govern your use of honeybitestreats.co.uk (the “Site”) and any order placed through it. By using the Site or placing an order, you agree to them.
1. Products and pricing
- Prices are shown in GBP, inclusive of VAT where applicable.
- We reserve the right to correct pricing or listing errors before an order is confirmed. If an error is found after payment, we’ll contact you before proceeding and you may cancel for a full refund.
- We may run out of stock of any product without notice; if this happens after you’ve ordered, we’ll refund that item.
2. Orders
Placing an order is an offer to buy; a contract forms once we confirm your order. We may decline or cancel an order - for example on suspicion of fraud, a pricing/stock error, or an undeliverable address - and will refund any payment taken.
3. Payment
Payment is processed securely by Stripe. We do not store your full card details. Full payment is taken at checkout.
4. Delivery
Delivery fees and estimated timeframes are shown at checkout based on your postcode - see our Shipping Policy. Risk in the goods passes to you on delivery. We’re not liable for delays caused by circumstances outside our reasonable control.
5. Returns and refunds
See our Refund Policy for full detail. Because our products are food items, once a package has been opened we generally can’t accept a return for hygiene reasons, except where the product is faulty, damaged, or not as described. Nothing here affects your statutory rights under the Consumer Rights Act 2015.
6. Your account
You’re responsible for keeping your login details confidential and for activity under your account. We may suspend or close an account used in breach of these terms or for suspected fraud.
7. Allergen information
Product pages list known allergens, but our snacks are prepared in a kitchen that also handles nuts, gluten, and other common allergens. If you have a food allergy or intolerance, check the product listing and contact us before ordering if you’re unsure.
8. Liability
Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud. Subject to that, our liability for losses arising from an order is limited to the amount you paid for that order, and we’re not liable for indirect or consequential losses. This does not affect your statutory rights.
9. Governing law
These terms are governed by the law of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.