FAQ's
Ordering
Do I need an account to order?
No - you can check out as a guest. Creating an account lets you track past orders and check out faster next time.
Can I change or cancel my order after placing it?
Yes, as long as it hasn’t been dispatched yet - contact us at hello@honeybitestreats.com as soon as possible. See our Refund Policy for the full cancellation window.
I applied a coupon and it didn't work - why?
Coupons can be single-use, tied to a minimum order value, or expired. Double-check the code and try again, or contact us with the code and we’ll look into it.
Delivery
How much is delivery?
Your delivery fee is shown at checkout before you pay. See our Shipping Policy for detail.
How long will my order take?
See processing and delivery times on our Shipping Policy page.
Do you deliver outside the UK?
Not currently - see our Shipping Policy.
Products
Are your snacks made fresh?
Yes - our snacks are made in small batches with 100% natural ingredients and no preservatives.
What allergens are in your products?
Each product page lists known allergens. Our kitchen also handles nuts, gluten, and other common allergens - check the listing or contact us if you have a specific allergy or intolerance before ordering.
Payments
Is it safe to pay on this site?
Yes - payments are processed by Stripe, a PCI-compliant payment provider. We never see or store your full card details.
Returns and refunds
Can I return an item if I change my mind?
Only if it’s still sealed and unopened - see our Refund Policy for the full detail, since food items have hygiene-related exclusions once opened.
My order arrived damaged or wrong - what do I do?
Contact us within 7 days with your order number and a photo, and we’ll sort a replacement or refund. See our Refund Policy.
Still need help? Reach us at hello@honeybitestreats.com or via the Contact Us page.