Refund Policy
Last updated: September 2026
We want you to be happy with your order. Here’s how refunds, faults, and cancellations work.
Faulty, damaged, or wrong items
If your order arrives damaged, faulty, or different from what you ordered:
- Contact us at hello@honeybitestreats.com within 7 days of delivery with your order number and a photo of the issue.
- We’ll offer a replacement or a full refund, including original delivery cost - your choice.
This is in addition to your statutory rights under the Consumer Rights Act 2015.
Change of mind
Because our products are food items sold sealed for hygiene and safety reasons, we can’t accept a change-of-mind return once a package has been opened. If your order is still sealed and unopened, you can request a return within 14 days of delivery under the Consumer Contracts Regulations 2013 - contact us first; you’ll be responsible for return postage unless the item is faulty.
Missing items
If something’s missing from your delivery, let us know within 48 hours of delivery and we’ll send the missing item or refund it, whichever you prefer.
Order not arrived
If tracking shows your order as delivered but you haven’t received it, or it hasn’t arrived within the estimated window on our Shipping Policy, contact us and we’ll investigate with the courier before offering a resend or refund.
Order cancellation
You can cancel an order for a full refund any time before it’s dispatched. Once dispatched, it’s treated as a completed delivery under the “change of mind” section above.
How refunds are paid
Approved refunds are issued to your original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.