Honey Bites Treats logo

Privacy Policy

Last updated: September 2026

Honey Bites Treats (“we”, “us”, “our”) operates honeybitestreats.co.uk (the “Site”). This policy explains what personal data we collect, why, and what rights you have over it.

1. What we collect

  • Account details - name, email, hashed password, account role.
  • Order and delivery details - billing and shipping address, phone number, order contents, order notes.
  • Payment data - payment is processed by Stripe; we never see or store your full card number, only the payment reference and amount charged.
  • Marketing preference - whether you opted in to product updates and offers.
  • Contact form submissions - name, email, and message content.

2. Why we use it

  • Creating and managing your account, and processing and delivering your order - to fulfil our contract with you.
  • Responding to a contact form message, and preventing fraud - our legitimate interest.
  • Sending marketing emails - only where you’ve opted in; you can withdraw this consent at any time.
  • Keeping order records for tax and accounting purposes - a legal obligation.

3. Who we share it with

Stripe, to process payment, and our delivery courier, who receives only the name, address, and phone number needed to deliver your order. We do not sell personal data to third parties.

4. How long we keep it

Order records are kept for 6 years to meet UK tax and accounting obligations. Account data is kept while your account is active. Marketing opt-in is kept until you unsubscribe.

5. Your rights

Under UK GDPR you can ask us to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Delete your data, subject to our legal duty to keep order/tax records for 6 years
  • Restrict or object to certain processing
  • Port your data to another provider
  • Withdraw marketing consent at any time

To exercise any of these, email hello@honeybitestreats.com. We’ll respond within one month. If you’re unhappy with how we’ve handled a request, you can complain to the UK Information Commissioner’s Office (ico.org.uk).

6. Cookies

The Site uses essential cookies/local storage to keep you logged in and remember your cart. We’ll update this section if analytics or marketing cookies are added.

7. Children

The Site is not directed at children and we don’t knowingly collect data from anyone under 13.

8. Contact

Questions about this policy: hello@honeybitestreats.com.